【Retailer】
Company Name： Peatix Inc.
Address：413 W 14th Street, 2nd Floor, New York, NY 10014
Representative： CEO Taku Harada

【Service Provider】
Company Name： Peatix Japan K.K.
Address：Shibuya Konno, 8th floor
3-3-1 Shibuya,Shibuya-ku, Tokyo 150-0002,Japan
Representative: Representative Director Naofumi Iwai

【Contact】
Business hours： 10am JST to 6pm JST (Excluding Saturdays, Sundays, public holidays, year-end, New Year holidays and Golden Week)

Help Page
※For inquiries to event organizers, please contact us through each event page.
※Before contacting us, please check the help page for possible solutions.

Phone: (+81)3-6805-1730
※For inquiries outside of business hours, responses will be provided on the next business day.

【Service Name】
Peatix

【Price】
The price including tax per ticket is shown.

【Payment Process】
1．Payment Methods
The available payment methods are Credit Card (Visa/Master/JCB/AMEX/Discover/Diners Club/Paypal) payment or Convenience Store/ATM payment but can differ depending on the event. Please check on the event page and the ticket payment screen.

2．Payment period
（1）In case of Credit Card payment
After you have entered your Credit Card information in the Payment Screen, the payment and credit processing will be completed.

（2）In case of Convenience Store/ATM Payment
After you have ordered your ticket, you will receive a payment information email. Please pay before the payment deadline as stated in that email.

【Product Delivery Time】
After the payment process, the order confirmation email will be the completion of the ticket delivery process.

【About return and cancellation】
Based on the nature of the product, as a principle we do not accept returns or cancellations. Only in the following case, return/cancellation will be accepted:

In the case that the attendee contacts the event organizer before the event started with the return/cancellation request and the organizer grants the request.
*Convenience Store/ATM Payment fee (220 JPY) is not refundable.

Furthermore, if 50 days have passed since the Credit Card payment, or in the case of Convenience Store/ATM Payment, there will be a cancellation fee of 340 JPY per order. If you wish to return/cancel your order, please follow these instructions.

In addition, we will refund the full ticket price in the following case:

- In case the event gets canceled due to circumstances of the event organizer and the organizer cancels the event through our event cancellation procedure.

*Convenience Store/ATM Payment fee (220 JPY) is not refundable.