Notification based on Specific Trade Law


【Retailer】
Company Name: Peatix Inc.
Address: 444 Castro Street #1200, Mountain View, CA 94041
Representative: CEO Taku Harada

【Service Provider】
Company Name: Orinoco Peatix K.K.
Address: A-6-E Mansion31 31-15 Jingumae, Shibuya-ku, Tokyo, 150-0001, Japan

【Operation Director】
Representative: Representative Director Naofumi Iwai

【Contact】
Business hours: AM10:00~PM18:00(Except weekend and public holidays)
Contact Form
Telephone: (+81)120-777-941 

※If possible, please use the form for your inquiries.
※Please understand that inquiries received outside of business hours (weekend and public holidays)will be answered on the following business day.

【Service Name】
[Peatix]

【Price】
The price including tax per ticket is shown.

【Payment Process】
1.Payment Methods
The available payment methods are Credit Card (VISA/MasterCard/JCB/American Express/Paypal)payment or Convenient Store/ATM payment, but can differ depending on the event. Please check on the event page and the ticket payment screen.

2.Payment period
(1)In case of Credit Card payment
After you entered your Credit Card information in the Payment Screen, the payment and credit processing will be completed.

(2)In case of Convenient Store/ATM Payment
After you ordered your ticket, you will receive a payment information email. Please pay before the payment deadline as stated in that email.

【Product Delivery Time】
After the payment process, the order confirmation email will be the completion of the ticket delivery process.     
           
【About return and cancellation】
Based on the nature of the product, as a principle we do not accept returns or cancellations. Only in the following case, return/cancellation will be accepted:

1.In the case that the attendee contacts the event organizer before the event started with the return/cancellation request and the organizer grants the request.

Furthermore, if 50 days have passed since the Credit Card payment、or in the case of Convenient Store/ATM Payment, there will be a cancellation fee of 500¥ per order. If you wish the return/cancel your order, please follow these instructions.

In addition, we will refund the full ticket price in the following case:

1. In case the event gets cancelled due to circumstances of the event organizer and the organizer cancels the event through our event cancellation procedure.